Vanguard Skin Specialists is a dermatology and plastic surgery practice serving communities in southern Colorado. Our mission is to make a positive impact on our patients, our community, and our world. This mission drives everything we do from opening offices in underserved areas to sponsoring humanitarian projects to volunteering locally and abroad. We seek an outstanding candidate who will help us further our impact.
We believe delivering exceptional medical care requires investing in an extraordinary team and work environment. We have been recognized as one of the top 3 large workplaces in Colorado Springs by the Gazette for two years in a row and as one of the top 150 workplaces in Colorado by the Denver Post.
Who We Are:
- We are a multi-provider medical practice with a set of operating principle that guide us — excellence in patient care, one-team mentality, making a positive impact in this world. We believe we are the best at what we do.
- We are fanatical about providing the best patient care without compromise. Our surgery coordinators come in early and stay late to ensure patient concerns are addressed and our schedule is fully optimized for our patients and providers. We take care of our patients the way we would want our children, parents, and grandparents cared for. We work long, challenging days to make this happen. We expect you to help us sustain this level of excellent care.
- We run a remarkably efficient and busy clinic. You will need to juggle many tasks while maintaining efficiency and ensuring all the small details are accounted for. Super human organization and attention to detail is a must.
- We operate as one team. Our patients and your team members will count on you to be here, every single day, on time. If you have ever worked in a team environment, you understand how important that dedication is to your team, as well as to your personal success.
- We believe it is possible to change the world. We give generously of our time and resources locally and around the world.
Job and Ideal Candidate:
Responsibilities include the following:
- Address patient questions and requests via phone, in person, and through the portal, including but not limited to record requests, referrals, prescription refills, etc.
- Understand patient needs and triage appointments so that patients are scheduled with the correct specialists
- Prepare patient electronic files prior to visit, e.g., insurance verification, prior authorization, etc.
- Prepare and send written and electronic patient communications
- Coordinate across teams to help address patient requests and concerns
- Optimize medical providers’ schedules to make sure their time is efficiently devoted to patient care
- Ensure patients at risk of skin cancer schedule appropriate follow up appointments
- Greet patients and handle patient check in/out for appointments
- Provide patients with exceptional service, as measured by patient satisfaction surveys and reviews
- Assist with open houses and events
Qualifications:
- Proven track record of working well on teams and delivering excellence.
- Excellent verbal and written skills required. Customer service experience a plus.
- Alignment with the values and mission of Vanguard Skin Specialists.
Schedule:
This is a part-time position with business hours Monday to Friday. You will work across multiple offices (Colorado Springs, Castle Rock, Canon City, Parker, Pueblo, and Woodland Park) This position is based out of our Briargate office.
Reviews:
Vanguard Skin Specialists believes in providing regular feedback and encouraging professional development. Your first informal review will be approximately 90 days from your date of hire, after that you will be included in the next of our upcoming semi-annual spring or fall review cycles for your formal reviews. This will be your first compensation review, and thereafter your compensation reviews will occur in that cycle (fall or spring) annually.
The practice promotes from within which provides opportunity for growth and advancement.
Compensation & Benefits:
Compensation ranges from $16-20 with eligibility for overtime and paid time off. The practice covers 50% of the premium for medical benefits and also offers vision, dental, and 401K. Offers for employment will be contingent on successful pre-employment screening for this position. The screenings will include a background checks, drug screen, employment and education or licensure/certification verification, and/or governmental registry checks. All offers are contingent upon successful completion of required screening, and full COVID-19 vaccination is required within 30 days of start date unless a religious or health exemption applies.
Physical Working Conditions:
- Must be able to remain in a stationary position 90%
- The other 10%, occasionally move about inside the office to access file cabinets, office printer, etc.
- Operate a computer and other office machinery, such as a calculator, printer, copier, scanner, or fax
- Be able to communicate accurately, effectively and frequently
- Can identify color on the computer and software used
About Us:
Some other things you should know about us…
- We are growing quickly
- Our management team has been promoted from within
- Our team has extremely high expectations of each other
- Our clinic is busy and hard working
- We love what we do
Please submit a cover letter and resume. To learn more about us, go to www.vanguardskin.com