Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK® services Asks open-ended, probing questions to determine customer requirements and expectations Directly and accurately inputs information in to “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks Makes recommendations according to customer’s needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability Complies with federal, state, and local legal requirements when scheduling moving services and staff Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK® and effectively oppose any customer objections Prepares all move-related paperwork and documents on a daily basis Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns May assist management with scheduling and tracking of movers and drivers in accordance with move requirements May prepare various reports for management as well as gather research and statistics May prepare proposals, letters, mass mailings, and other miscellaneous correspondence May participate in various marketing activities including networking, direct mail and charitable move coordination Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays All other duties as assigned
Computer, phones skills
