Role: Create a unique Ice Cream experience by serving menu items and ensuring every customer comes back.
What we expect in our staff:
Josh & John’s is known for an energetic workplace, but it is work! Every Scooper is held to a high standard to accomplish our mission, and expected to excel in their role. The following skills must all continually be met and improved by each Scooper in order to succeed. Please evaluate yourself in all of these areas.
Job Skills (SWEETS)
- Service: Always Start With Yes! Enjoy and confident in interacting with, talking to, and helping customers and coworkers. Have fun with the little ones. Accommodate customers requests.
- Work Ethic: Pride in being J&J Scooper. Keep busy during down time. Adept multitasker. Able to work and transition effectively where needed. Responsible for their schedule. Take responsibility for their actions and improvement
- Efficient: Able to hustle and move with purpose. Move quickly without losing warmth and approachability.
- Expert: Become an Ice Cream Expert. Knows all flavor descriptions, recipes, procedures. Seek out knowledge rather than assume or cut corners. Excited to teach others.
- Team Player: Put others first. Enjoy working with and helping others. Highly coachable and receptive to feedback. Active participant in creating culture
- Smiles: Greet customers with an authentic smile, good eye contact, while having a positive attitude. Friendly demeanor. Approachable by customers and coworkers.
Key Responsibilities/Tasks
- Deliver an excellent customer experience aligned with Josh & John’s mission and values
- Scoop/learn to make all menu items
- Clean and maintain positive perception of ScoopShop
- Make Homemade items from scratch such as waffle cones, Grandma Molly’s Hot Fudge, etc
- Awareness and engagement with promotions and deals for customer experience building through loyalty programs
- Monitor and attend to store needs such as customer satisfaction, clean customer environment, stocking, music, and quality control of homemade items.
- Work as a team player on shift through engagement and culture building
- Communicate with leadership openly and honestly
- Miscellaneous tasks associated with shift specific processes
Time Commitment: Josh & John’s is open year round. While we prefer to hire year-long Scoopers, seasonal positions are available. Nights and weekends are our busiest times; please consider this when applying. If you cannot work past 8p this may not be the job for you. Week-to-week schedule varies on season, staffing, and other factors. Minimum of 2 shifts per week is required. Availability for 3 per week is preferred. 1-2 days of Weekend availability is required.
Josh & John’s Scoopers are…
- Service adept
- Personable
- Team-oriented
- Responsible
- Hard-working
- Flexible
Everything else we will teach you. Scooping Ice Cream – while one of the funnest jobs you will have – does require these qualifications especially at the standard by which we operate. We like to keep things honest: If you require constant direction, don’t enjoy people, or are shy, this is not the job for you. If, however, you are into helping to establish community through contributing to our culture with opportunities in a growing company this will be a great fit for you!
