The Graduate Assistant for Admissions and Enrollment Management is responsible for supportingall aspects of enrollment services related to admissions, registration, and records for prospectiveand new students within the College of Education at UCCS. This position supports all newlyadmitted students with specific enrollment-related needs. This Graduate Assistant will providedetailed information about all degree programs, help with the enrollment process and academiconboarding for all programs offered within the college, and work with students in-person, on thephone, or via email to complete the steps to enrollment and Admissions and Enrollment Advising
• Provide high-quality customer service to prospective, new, and current students, as well asCollege of Education faculty, staff, and the public.
• Support all three College of Education academic departments by cultivating relationshipswith faculty and staff, and supporting admissions and enrollment efforts, including but notlimited to creating and managing application spreadsheets, pushing applicants throughthe admission and enrollment processes, keeping up to date on all program deadlines andrequirements, and updating College of Education webpages accordingly.
• Provide direct service to students in-person, on the phone, via live chat, and via email todetermine the applicant’s/student’s need(s) and provide service as appropriate throughimmediate solution or referral to the appropriate person or department.
• Provide comprehensive and detailed guidance or liaison support for college-specific issuesfor Admissions and Enrollment Services-related questions as well as anything related toregistering for classes. This includes but is not limited to questions/issues regarding theadmissions application, the application process, residency status, registration holds, thefinancial aid and scholarship processes, course registration, class permissions, etc.
• Utilize Onbase and CU’s Integrated Student Information System (CU‐SIS) to access studentrecords, update student/applicant information, process student/applicant records, pullapplication/enrollment queries, and communicate with students and academicdepartments.
• Move prospective students through the recruitment and enrollment process; including (butnot limited to), collecting proper documentation for student matriculation, schedulingadmission interviews, and all other activities related to onboarding new students. Thestudent should be prepared for a successful transfer to their assigned Academic and/orFaculty Advisor.
• Explain college, state, and federal policies, procedures, and information related toadmissions, enrollment, placement, and student services to internal and external collegeconstituents.
• Provide input on improving processes and procedures related to providing enrollment service to students and supporting academic departments.
•Bachelor’s degree from an accredited college or university is required
•Must be enrolled in a graduate program at UCCS
•Strong organization skills with the ability to prioritize
•Demonstrated experience with Microsoft Office Word, Excel, PowerPoint, and Outlook
•Ability to provide high level customer service to individuals and groups in-person, MS Teams, Zoom, over the phone, and via email
Preferred knowledge, skills, and abilities:
• Knowledge of Student Affairs in Higher Education (SAHE) or School Counseling
•Ability to work independently and self-start; identify needs of an office and carry out those functions
•Excellent oral and written communication skills, interpersonal skills, organizational skills, and public speaking and presentation skills
•Energy, creativity, individual focus, leadership/team development
•Flexibility to work within a rapidly evolving and changing workplace
•Ability to work in a team environment, but independently when necessary
•Open to feedback and continual learning
•Ability to meet deadlines as assigned
•Ability to learn and use multiple software systems to support operations
•Student conflict management skills
Compensation
Compensation for this position is comprised of the following:
· Position will begin on or after June 1st, 2024.
· This position starts at a wage of $17.00/hour.
· This position may also receive $8,000 in tuition assistance ($4000/semester) as funds are available.
· Compensation for this position does not include benefits, and the student selected for this position works on average 20 hours a week. This position may not hold any other paid employment on any University of Colorado campus, including UCCS. Additional off-campus employment must receive prior approval.
